Typical jobs across Lee County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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Storm water, canal flooding, leaks
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6 job stories

The calls we handle most

Typical job

A blocked condensate drain soaks a hallway wall in southeast Cape Coral

What homeowners notice: A household notices the hallway paint near an interior air-handler closet going soft and darker than the wall either side of it, and a faint musty smell when the system cycles. The condensate drain has clogged, the pan has been overflowing a little at a time for days, and water has run along the slab under the tile and up into the bottom of the drywall.
What we do: The system is switched off at the thermostat and the breaker so the pan stops filling. The crew maps the wet area with moisture meters and a thermal camera, following it under the tile and along the wall plate, and pulls the soaked baseboard and the lower strip of drywall where the readings will not come down in place. Air movers are set along the opened cavity with a dehumidifier in the closed hallway, and readings are logged at each visit. Clearing or re-piping the condensate line goes to an AC contractor.
What to expect: The plate, the slab edge and the cavity reach their dry target over a few visits, and the baseboard and the drywall strip are quoted once everything behind them tests dry.

3-4 hours typical visit

Typical job

Canal water reaches a ground floor in Matlacha after a storm tide

What homeowners notice: Wind-driven water pushes up out of the canal and across a low lot, crosses the threshold of a ground-floor room and stands a few inches deep across tile and into a carpeted room beyond it. The water is cloudy and has brought silt in with it, and the owner is told not to wade through it.
What we do: Power to the affected circuits is switched off first, and the water is handled as contaminated because it came in over the ground. Standing water is extracted, then the carpet and pad, the soaked particleboard cabinet bases and the lower edge of the drywall are removed rather than dried, because cleaning cannot reach inside a material like that. The slab, the framing and the hard surfaces are cleaned and disinfected before air movers and a dehumidifier go in behind a closed door, and photographs and readings are kept from the first visit on.
What to expect: The room dries under equipment across several visits, and the household is pointed at the city or county before rebuilding, because repair cost measured against the structure's value can bring the flood-zone rules into play.

a first day, then follow-up visits typical visit

Typical job

A wet-season downpour finds a weak point over a Fort Myers bedroom

What homeowners notice: An afternoon thunderstorm drives rain hard against one side of the house, and by evening a stain is spreading across a bedroom ceiling, the paint has blistered along the top of one wall, and drips are forming around a ceiling fixture. The roof has looked fine from the ground all season.
What we do: The lighting circuit for that room is switched off at the panel before anyone touches the ceiling. The crew opens a small section of the sagging drywall to let trapped water out, then separates the ceiling cavity from the wall it ran down using a thermal camera and meters. Wet insulation is pulled where the readings stay high, a temporary tarp goes over the entry point so the next storm cannot repeat it, and the cavity and wall dry under air movers with a dehumidifier in the closed room. The permanent roof repair is left to a roofer.
What to expect: The ceiling, the wall and the carpet below reach their dry readings over a few visits, and the household books the roof work before the next band of wet-season storms.

2-3 hours typical visit

Typical job

A backed-up line floods a bathroom in northeast Cape Coral

What homeowners notice: After days of wet-season rain, a shower in a house still on a septic system drains slowly and then a toilet overflows, pushing dirty water across the bathroom tile, under the door and into the hallway. The smell reaches the rest of the house within the hour.
What we do: Water use in the house is stopped and the area is closed off from children and pets. Because the water carries sewage, the crew removes the hallway carpet and pad and the lower edge of drywall along the shared wall instead of trying to dry them, extracts and cleans, then disinfects the tile, the subfloor and the bottom plate. Air movers and a dehumidifier run behind a sealed-off doorway with readings logged, and the household is pointed at a plumber for the line and the tank, and at the city's utilities extension information for what changes when sewer reaches the street.
What to expect: The bathroom and hallway are cleaned, dried and re-checked, and new flooring and drywall are quoted once the framing and subfloor read dry.

4-5 hours typical visit

Typical job

A supply line lets go in a Fort Myers Beach condo and reaches the unit below

What homeowners notice: A braided supply hose behind a laundry closet fails mid-cycle in an upper-floor unit. Clean water runs across the tile, under the common wall and into the corridor, and within an hour the ceiling of the unit below darkens and starts to drip near a light fitting.
What we do: The unit's own shut-off is closed and the lighting circuit below is switched off at the panel. The crew extracts in the upper unit, maps the wet area through the floor assembly from both sides, and opens a small section of the lower ceiling so trapped water can drain. Air movers dry the assembly and the laundry closet while dehumidifiers run in both closed units, and the readings and photographs are shared with the owners and the association, since the structure between the units is not the same responsibility as the interiors.
What to expect: Both units reach dry readings over several visits, the patching and paint are quoted afterwards, and the association has the documentation for the shared assembly.

4-5 hours across two units typical visit

Typical job

A warm patch on the tile points at a slab leak in the Iona and McGregor corridor

What homeowners notice: One stretch of tile reads warm underfoot, a grout line near it has darkened, and the water meter keeps turning with every tap and toilet in the house shut. A supply line beneath the concrete has been losing water for a while, and it has worked its way out under the flooring and up into the base of two walls.
What we do: The supply is shut at the main valve before anything else. Thermal imaging narrows the hot line down, meters then set the real edge of the wet area, and the tile over it comes up along with the baseboard so the slab edge and the bottom plates are open to the air. Equipment runs with the rooms shut and the dehumidifier doing the work, and every check adds a reading to the log. Opening the slab and repairing the pipe is a licensed plumber's job, booked alongside the drying.
What to expect: Slab edge, plates and framing all hit target after a run of visits, and new tile and trim are priced only once the readings behind them hold dry.

3-4 hours typical visit

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